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FAQs About The Verstarlin®
Support
How do I use a coupon/discount code?
Select your favorite products in the Verstarlin® brand store to place an order, fill in your shopping information, and enter the discount code "ALCT10" on the checkout page to automatically enjoy a 10% discount
Regarding disputes, email communication can efficiently resolve disputes!!!
Use this text to answer questions in as much detail as possible for your customers.
What if I receive a damaged or incorrect item?
If you are a customer who purchased a Worry-Free Purchase.
Please contact us within 14 days of receiving your order and attach clear photos. We will do our best to resolve the issue quickly and provide a refund or exchange service.
Please contact us within 14 days of receiving your order and attach clear photos. We will do our best to resolve the issue quickly and provide a refund or exchange service.
SHIPPING
How do I cancel or modify my order? What if I made a mistake with my order?
Working hours:
Monday to Friday: 10:00-19:00
Saturday to Sunday: 11:00-16:00
📧 Email: Support@ailongcity.com
📸Facebook: https://www.facebook.com/verstarlin
We usually reply within 2 hours.
Monday to Friday: 10:00-19:00
Saturday to Sunday: 11:00-16:00
📧 Email: Support@ailongcity.com
📸Facebook: https://www.facebook.com/verstarlin
We usually reply within 2 hours.
How do I track my order?
OK, don't worry. You can click on the logistics query website: https://www.17track.net/zh-cn
Enter your logistics order number to track the package information
Enter your logistics order number to track the package information
Where do you ship from?
We ship all orders directly from US/UK/JP/FR/CN，customers enjoy fast domestic delivery.